In a changing world, we co-create with passion and expertise

The customer is at the heart of all we do. Our strength lies in our ability to co-create with our business partners the solutions best suited to their customers’ constantly evolving needs for assistance, healthcare access and insurance. We take a holistic approach as customers require different services for the different roles they play in life, such as travelers, professionals, or consumers.

We’re constantly innovating and testing new customer services in diverse markets, leveraging the best of advanced services, before rolling them out more broadly. In all cases, we emphasize innovation that is useful, ethical, and caring. This means combining the best of technology with the best of human ingenuity for solutions that are truly customer centric.

  • 92%

    92%of our business partners

    say AXA Partners helped them improve their customers’ loyalty*

  • 98%

    98%of our business partners

    say AXA Partners was a true partner during the Covid-19 crisis*
    (*Source: AXA Partners B-Pulse Survey 2021)

Tailor made experiences, seamlessly integrated into your customer journey

We aim to build tomorrow’s health and travel services and solutions. In a world being reshaped by digitalization, we co-develop with our business partners innovative services precisely tailored to their customers’ shifting needs and expectations. The result: an exceptional customer journey thanks to the culture of innovation and global network of professionals we enjoy as part of the AXA Group. This consumer-centric approach boosts our partners’ growth by differentiating them from the competition, increasing customer satisfaction, and enhancing loyalty.

Commitment to quality

Our quality is part of every action we take, from how we serve customers to the people we hire. The combination of skills, supported by technology and a worldwide network means we can respond quickly and effectively. We regularly seek out certifications from authorizing bodies to recognize our business processes and consistently encourage employees to pursue individual recognition.

Through high quality standards, our goal is to provide our customers with immediate solutions to help them in the event of an emergency, address health care needs and protecting what matters.

Ready to start?

Interested in hearing more about how you can enrich your customers’ experience and add embedded insurance and assistance to your proposition? Whether you are a service provider, a broker, or an international corporation, AXA Partners US provides the customer service solutions you need.